Privacy Policy

Last updated: [date]

ShiftFuel Ltd ("ShiftFuel", "we", "us") is the data controller for personal information collected through this website. We are committed to handling your data in line with the UK GDPR and the Data Protection Act 2018.

What we collect

• Contact details you give us: name, email address, delivery address, phone number
• Order information: what you buy, quantities, order history
• Marketing preferences, if you sign up to ShiftFuel HQ
• Basic technical data: IP address, browser type, pages visited, via analytics and hosting logs

How we use it

• To process and fulfil orders
• To respond to enquiries and provide customer support
• To send marketing communications, only where you've opted in — you can unsubscribe at any time
• To improve the website and understand how it's used
• To meet our legal and accounting obligations

Legal basis

We rely on: performance of a contract (processing your order), consent (marketing emails), and legitimate interests (site analytics, fraud prevention, general business administration).

Who we share it with

We share data with the third parties needed to run the business — for example our website host, our form-handling provider, our email platform, our payment processor, and our courier or fulfilment partner. We don't sell personal data.

How long we keep it

We keep order and account data for as long as needed to fulfil orders, meet legal/tax obligations, and resolve disputes, then delete or anonymise it. Marketing data is kept until you unsubscribe or ask us to remove it.

Your rights

Under UK GDPR you can ask to access, correct, delete, or restrict the use of your personal data, and you can object to marketing at any time. To exercise any of these, contact us using the details below. You can also complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.

Contact

ShiftFuel Ltd, [registered address]. Email: privacy@shiftfuel.co.uk